We’re going on a much-needed trip to hike among the redwoods. We’ll check support daily but, keep in mind, a response might take the full 24hours we aim for.
We haven’t had reports of any issues, but the most recent version of Firefox has had some problems on other membership sites. If you experience an issue, please see if the issue persists in Chrome or Safari. If not, it’s specific to the browser and should be rectified when Firefox updates again.
We know that there is an occasional issue with a fraction of a second drop about once per episode. We’re working on it.
In addition to the Support FAQ, there’s a more full-fledged FAQ on the FAQ page.